Location: Remote

Steady is looking for a Product Researcher to provide actionable and value-driven research with a direct impact on every stage of the product development lifecycle. You should have a passion for understanding members’ needs as well as defining the “problems that need solving.” You’ll play a pivotal role in the evolution of our growing product, contributing research and insights that directly translate into fulfillment of both our mission and business goals.

We work in a highly collaborative environment composed of product managers, designers, data scientists, analysts, business stakeholders and engineers, all of whom will look to the Product Researcher to be the voice of the Steady Member.

Responsibilities

Leverage generative and multi-method research to understand trends in both the future of work and fintech to help Steady build products to meet our members’ ever-evolving needs.
Be the voice for the Steady member in identifying problems and make recommendations on impactful and data-driven solutions.
Lead internal ideation workshops and design sprints, functioning as both facilitator and contributor.
Run usability and preference testing during product development.
Gather and prioritize key questions from product, design, engineering and marketing teams.
Plan and conduct practical, impactful research throughout the entire product cycle.
Gather insights about members from a variety of research methods, including surveys, interviews, diary studies and usability studies.
Analyze qualitative and quantitative results and convey those insights to the appropriate team members in the most engaging and actionable manner.
Work closely with other teams to tell a cohesive story about Steady, from top of funnel to bottom (growth and marketing messaging included).

Skills & Requirements

4+ years’ experience with qualitative/quantitative research supporting product innovation and development. Experience in financial technology and/or job markets a plus
Bachelor's Degree or higher in Human-Computer Interaction, Sociology, Psychology, Information Science, or equivalent experience preferred
Experience with qualitative and quantitative data collection and analysis, with the ability to distill multi-method research into understandable and actionable next steps
Strong collaboration and communication skills
Strong story-telling skills and an ability to frame insights into compelling narratives
Willingness to roll up your sleeves and perform a wide variety of research-related tasks, including recruiting participants
Experience with online testing tools and platforms

Benefits

We value our Steady Team Members and are committed to their success. We are a dedicated and collaborative remote team with flexible hours. We offer competitive compensation packages and a 100% company-paid benefits package including medical, dental, and vision for employee’s and family, as applicable. We provide employees with stipends for meals and home office setup/maintenance, along with unlimited PTO, 401k, and future growth opportunities within the company. We strive to maintain a positive and fun culture for our employees where people can learn and grow with the company.

About Steady

Steady is a mission-driven business that helps people earn more. Through the free Steady app users can build & track income, and increase buying power – allowing them to augment retirement savings, work around childcare responsibilities, pay down debt, save for purchases, and supplement their income from primary employers, while limiting their income volatility and better positioning themselves for access to a sustainable financial services ecosystem.

Every Steady member will build something different. We celebrate those who take the initiative to create a path that works for them. Whatever that looks like, Steady is there to support it, providing a stable foundation that allows people to build financial success over a lifetime.

About Steady Income Passport

Income Passport is a new Steady product designed to facilitate income verification for 1099 and mixed-income earners for government assistance programs like unemployment, Medicaid, Disaster Relief, and SNAP (to name a few). With countless applications beyond the government sector, from tax preparation to proof of employment, Income Passport aims to be the go-to source for all income verification needs. Through automation and a proprietary process, Income Passport compiles users’ income and payroll data into a single digital document that can be easily sent or shared as needed. With Income Passport, Steady is bringing income verification into the future.

Mission: Steady turns the tables by putting workers back in charge of their financial future with an income-building platform that creates financial stability and helps its users to take charge of their future.

For more information, visit us at www.steadyapp.com or on Twitter @TheSteadyApp.

Steady, Platform Inc. (Steady) is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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