As a Steady Member Loyalty Representative, you will be responsible for providing friendly, empathetic and professional customer service to our vast member base. You will use technology to track and resolve common inquiries and provide our skilled Product & Development team with solutions that will increase automation and reduce manual interaction.

  • Review and resolve incoming and existing member inquiries via Zendesk.
  • Respond to TrustPilot member reviews within the designated turnaround time.
  • Thoroughly document Zendesk support tickets with detailed information for categorization and reference purposes.
  • Complete Member Loyalty related tasks and/or projects as required.
  • Availability to work shifts scheduled within the Member Loyalty hours of operation Monday-Friday 8:00AM-5:00PM EST. (Member Loyalty hours of operation are subject to change)

Skills & Requirements

  • Bachelor's Degree
  • Bilingual (Spanish) is a strong plus, but not required.
  • 1-3 years of experience in a service oriented customer facing role involving verbal and written interactions.
  • Experience working in a startup environment. (preferably technology driven) a plus but not required.
  • Working knowledge of Zendesk a plus but not required.
  • Strong verbal and written communication skills via all modes of correspondence. (Phone, email, social media and chat)
  • The ability to transform yourself into a strong member advocate and become the Voice of Steady.
  • A strong sense of urgency to respond to inbound inquiries in a prompt and efficient manner.
  • The ability to prioritize member inquiries, (Zendesk) member reviews (TrustPilot) and outbound calls.
  • A strong work ethic combined with the willingness to fuel significant growth through internal feedback and interdepartmental collaboration.
  • The ability to assist the Engineering and Growth units with member feedback related to platform and operational enhancements.
  • Analytical skills to track and report recurring member concerns.
  • The ability to proactively provide applicable resolutions for existing & potential member issues.

Benefits

We value our Steady Team Members and are committed to their success. We are a dedicated and collaborative remote team with flexible hours. We offer competitive compensation packages and a 100% company-paid benefits package including medical, dental, and vision for employee’s and family, as applicable. We provide employees with stipends for meals and home office setup/maintenance, along with unlimited PTO, 401k, and future growth opportunities within the company. We strive to maintain a positive and fun culture for our employees where people can learn and grow with the company.

About Steady

Steady is a mission driven business that helps people earn more. Through the free Steady app and web platform, users can build & track income, networks and buying power – allowing them to augment retirement savings, work around childcare responsibilities, paydown debt, save for a purchase and supplement overall insufficient income from primary employers, while limiting their income volatility and better positioning themselves for access to a sustainable financial services ecosystem.

Every Steady member will build something different. We celebrate those who take the initiative to create a path that works for them. Whatever that looks like, Steady is there to support it, providing a stable foundation that allows people to build financial success over a lifetime.

Mission: Steady turns the tables by putting workers back in charge of their financial future, with an income-building platform and resources that help anyone create financial stability and take charge of their future.

For more information, visit us at www.steadyapp.com or on Twitter @TheSteadyApp.

Steady, Platform Inc. (Steady) is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Steady accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Steady employees, Steady hiring manager, or send to any Steady facility. Steady is not responsible for any fees or charges associated with unsolicited resumes.